Refund & Exchange Policy
A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery. To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, and be in sanitary condition, clean and free of tears, burns, stains of any kind. Except where prohibited by law, a 10% restocking fee may be charged on returned merchandise or cancelled orders. Refunds may only be made if merchandise is in ” as-new” condition. ” AS-IS” and ” One Only” items are not refundable or exchangeable. Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store.
Credit card purchases will be refunded to the card used in original purchase. Gift card purchases will be refunded to a gift card. Cash or check purchases will receive a refund check by mail. A receipt is required to return items purchased from our store.
refunds take approximately 3-5 business days to get posted to your credit card/debit card used for purchases..
Merchandise Delivered By Store
If you pay for delivery service, merchandise will be delivered to you and assembled, excluding merchandise advertised as requiring customer assembly. You will also receive, for a period of one year, in-home service for any repair of defective items if, at the time of service, you live within the store’ s service and delivery area. If you no longer live within the store’ s service and delivery area it will be your responsibility to return any merchandise to the store for service or exchange. If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of the delivery.
Merchandise Picked Up By Customer
Stores do not have the ability to hold merchandise past the scheduled date of pick up. If you are unable to pick up your merchandise on your scheduled date, please notify the store immediately. Except where prohibited by law, there will be a 10% restocking fee on merchandise that has been returned to stock. At the time of pick up, inspect your merchandise for any visible signs of defect prior to departing the store. It is your responsibility to properly secure and tie down merchandise to your vehicle. Day Spring Furniture may assist in loading merchandise but reserves the right to refuse loading merchandise which may result in injuries or property damage. Day Spring Furniture will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of your merchandise. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. It will be your responsibility to return any merchandise to the store for service or exchange.
CONTACT US AT: [email protected] or +1(409)999-3332 for returns/refunds