Delivery, Shipping and Pick up information

Delivery, Shipping & Pick-up Services

 

Services

Delivery Service

  • Delivery of furniture/Appliance to your home
  • Assembly of your furniture/Appliance (except on “Ready to Assemble” merchandise)
  • For a period of one year, in-home service for repair or replacement of defective items

To ensure smooth delivery of your furniture/Appliance, please review the following delivery policies:

  • All online orders must be paid in full at the time of purchase
  • The day prior to your scheduled delivery date, our service store will contact you by phone to confirm an estimated three (3) hour time window for your delivery. Unfortunately, we cannot take requests for time stops
  • If you must reschedule your delivery date, please notify your service store immediately or email us at [email protected] 
  • In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed
  • Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.
  • We cannot deliver to anyone under age 18
  • If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery

Parcel Shipping Service

Our Shipping Services Include:

  • Free Shipment of some furniture/Appliance products to your home
  • Merchandise is delivered through a variety of national or regional carriers, such as but not limited to: FedEx, UPS, and Ground Freight Expeditors.
  • Merchandise is shipped ground and can take up to 7-10 days or less to be delivered depending on your location
  • After an order has shipped, tracking information is emailed to your registered email address
  • If, during shipping, your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery.
  • Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee. If, during shipment, item(s) has been damaged, customer must call customer care within 7 days of receiving item(s). 

Merchandise Pick-Up Service

Pick-ups can be made at most of our store locations or distribution centers.

To ensure smooth pick-up of your furniture, please review the following pick-up policies:

  • At the time of purchase, you will be notified what day your purchase will be ready for pickup. If an item is unavailable for the scheduled day, you will be notified by the service store in advance
  • Online orders must be paid in full at the time of purchase
  • On the scheduled day, please proceed to the pickup/loading area with your receipt
  • Please be sure that the size of your vehicle will accommodate the size of the furniture/Appliance to be picked up. It is your responsibility to properly secure and tie down merchandise to your vehicle
  • Associates may assist in loading customer merchandise but we reserve the right to refuse assistance where it may result in injuries or property damage
  • We will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of the customer’s merchandise
  • Be sure to inspect your purchase for any visible signs of defect prior to departing the store. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise and arrange to bring your merchandise to the store for service or exchange
  • Service Stores do not have the ability to hold merchandise past the scheduled date of pickup. If you are unable to pick up your merchandise on your scheduled day, notify the service store immediately

Reporting Damaged or Defective Furniture

If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel.

If during shipping your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery. Damaged merchandise will be repaired or replaced. Customers who have merchandise shipped from a vendor are required to return the merchandise to their local store if repair or return is required.

If during or after you have picked-up your furniture you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick-up merchandise from the store or have merchandise shipped directly to their home, are required to return the merchandise to the store for service or exchange