Delivery of furniture/Appliance to your home
- Assembly of your furniture/Appliance (except on “Ready to Assemble” merchandise)
- For a period of one year, in-home service for repair or replacement of defective items
- To ensure smooth delivery of your furniture/appliance please review the following delivery policies:
- All online orders must be paid in full at the time of purchase
- The day prior to your scheduled delivery date, our service store will contact you by phone to confirm an estimated three (3) hour time window for your delivery. Unfortunately, we cannot take requests for time stops
- If you must reschedule your delivery date, please notify your service store immediately or email us at info@dayspringfurniture.com
- In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed
- Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.
- We cannot deliver to anyone under age 18
- If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery
Parcel Shipping Service
Our Shipping Services Include;
- Free shipment of some furniture/chandelier products to your home.
- Merchandise is delivered through a variety of national or regional carriers such as but not limited to Fedex, UPS and Ground freight expeditors.
- Merchandise is shipped ground and can take up to 7 days or less to be delivered depending on your location.
- After an order has been shipped, tracking information is emailed to your registered email address used when placing order.
- If during shipping, your merchandise has been damaged, you must notify store personnel within 7 days of delivery
- Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund until the item(s) ships from warehouse. Merchandise that has already shipped from warehouse. Must be returned to your local store in original condition for a refund. Return must be made within 7 days upon receiving items and will incur a 10% restocking fee if during shipment, items has been damaged, customer must call customer care within 7 days of receiving items.
Merchandise Pick-Up Service
- Pick-ups can be made at most of our store locations or distribution centers.
- To ensure smooth pick-up of your furniture, please review the following pick-up policies
- At the time of purchase, you will be notified what day your purchase will be ready for pickup. if an item is unavailable for the schedule day, you will be notified by the service store in advance.
- Online orders must be paid in full at the time of purchase.
- On the scheduled day, please proceed to the pickup/loading area with your receipt
- Please be sure that the size of your vehicle will accommodate the size of the furniture/chandelier to be picked up. It is your responsibility to properly secure and tie down merchandize to your vehicle.
- Associates may assist in loading customer merchandise but we reserve the right to refuse assistance where it may result injuries or property damages.
- We will not be responsible for any damage or loss caused to customer merchandise and or any vehicle during the loading or transportation of the customer’s merchandise.
- Be sure to inspect your purchase for any visible signs of defect prior to departing the store. once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise and arrange to bring your merchandise to the store for service or exchange.
- service stores do not have the ability to hold merchandise past the scheduled date of the pickup. if you are unable to pick up your merchandise on your scheduled day, notify the service stores immediately.
- Reporting Damaged or Defective Furniture
- If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel.
- Damaged merchandise will be repaired or replaced. Customers who have merchandise shipped from a vendor are required to return the merchandise to their local store if repair or return is required.
- If during or after you have picked-up your furniture you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick-up merchandise from the store or have merchandise shipped directly to their home, are required to return the merchandise to the store for service or exchange